Suspense History

Each time a change is made to a suspense record OIPA writes a history file that tracks that change. All history records are stored in the AsHistory and AsHistoryDetails tables.

Suspense History can be viewed in OIPA when a suspense record is open. A Suspense History tab in the Suspense screen provides access to the history for that record. All changes made to that record will display. Each history record will show the following details:

  • Log-in ID (client number ) of the person making the change

  • The type of change that was made (operation)

  • The type of record that was updated

  • A date and time stamp (Updated GMT)

Steps to Access Suspense History

  1. Search Suspense using the Unified Search method either by entering the Suspense Number, Policy Number, Batch Number, or using the wild card (%). When more than one results are returned from the search, scroll down and click the Suspense record to see the details. The Suspense screen appears.

  2. Click <Suspense Number> link. The Suspense window opens.

  3. Click the History tab. The history of all actions on that suspense record will display in a tabular view.

  4. Click a history record row from the table to view the history details.

  5. Click the Suspense Record tab to return to the original suspense record.